Terms & Conditions

1. Estimates & Quotations

• All estimates are valid for 30 days from the date of issue unless otherwise stated.
• Estimates are based on the information provided and a visual inspection where applicable. Hidden defects, asbestos, or unforeseen structural issues discovered during work may result in additional charges, which will be agreed with you before proceeding.
• Prices are based on current material costs and may be subject to change if materials prices fluctuate significantly before work commences.
• An accepted estimate constitutes a binding agreement between both parties.

2. Payment Terms

• A 50% deposit is required before work commences unless otherwise agreed in writing.
• The remaining balance is due upon completion of the work.
• Invoices are payable within 30 days of the invoice date.
• We accept payment by bank transfer. Payment details are provided on each invoice.
• Late payments may incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

3. Warranty & Guarantees

• All workmanship carries a 12-month warranty from the date of completion.
• Manufacturer warranties on parts and materials (e.g. boilers, cylinders, controls) are separate and subject to the manufacturer's terms.
• The warranty does not cover damage caused by misuse, neglect, or unauthorised modifications.
• Warranty claims must be reported promptly. We will arrange a visit to inspect and rectify any defects covered under warranty at no additional charge.

4. Gas Safety & Compliance

• All gas installations comply with the Gas Safety (Installation and Use) Regulations 1998 and current Building Regulations Part J.
• A Gas Safe notification will be made to your local Building Control body where required by law.
• Gas safety certificates will be provided for all completed gas work.

5. Liability

• We carry public liability insurance and professional indemnity insurance.
• Our total liability for any claim arising from work carried out shall not exceed the value of the estimate or invoice for that work.
• We are not liable for pre-existing defects, damage caused by third parties, or issues arising from customer-supplied materials.
• Estimates generated by this software are indicative and based on standard material and labour rates. Final costs may vary depending on site conditions.

6. Cancellation

• You may cancel an accepted estimate by giving written notice before work commences. Materials already purchased for the job will be charged at cost.
• If work has commenced, cancellation charges will reflect the work completed and materials used to date.
• For domestic contracts signed at your home, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless you have agreed for work to start within that period.

7. Dispute Resolution

• We aim to resolve any issues informally in the first instance. Please contact us at Ollie@OJServices.co.uk or 07305971841.
• If a dispute cannot be resolved informally, either party may refer the matter to an alternative dispute resolution (ADR) provider.
• These terms are governed by the laws of England and Wales.

8. Access & Site Requirements

• The customer must provide safe and reasonable access to the work area.
• Water and electricity supplies must be available for the duration of the work.
• The customer is responsible for clearing the work area of personal belongings and valuables prior to work commencing.

9. Data Protection

Your personal data is processed in accordance with our Privacy Policy. We collect only the data necessary to prepare estimates, manage jobs, and issue invoices.